We have prepared a series of questions that we think may be useful.
If you have any questions please contact us and we will respond as soon as possible.
VERY IMPORTANT You must use a valid email address to contact you if necessary. Note that some ISPs and mail programs apply filters to messages received, so if you do not receive emails from us looks in the folder "spam", "mail filter" or similar.
ABOUT HOBBYCRASH:
SHIPPING AND PAYMENT
PRIVACY:
OTHER PROBLEMS:
ABOUT HOBBYCRASH.COM:
About us
We are an online shop based in Madrid, Spain from 2007. We carry old toys for collecting market, and mainly 1/6 and 1/10 action figures.
We are specialized on Madelman, Santiman and Geyper Man figures and accesories, being the main european online shop carrying those brands, either vintage or newly manufactured items.
Thanks to our agreement with Geyper Industries we carry the newly redone Geyper Man figure line, made with the original tooling used in the mid-70s.
¿Cómo puedo hacer una compra?
Pulse aqui para ver como comprar.
How can I find an item on your shop?
Use the Product Search or browse categories on the left column.
Where are you located? Do you have a physical store where we can buy?
We are located in Madrid, Spain, and have no physical store.
SHIPPING AND PAYMENT
Do you ship overseas?
Yes, in most cases we can ship to your country. If your country is not in the list when creating your account please contact us.
Whay payment methods do you accept?
pulse aquí para ver la información.
How much shipping will cost for my order?
The cost of shipping within Spain by certified mail is automatically calculated by the store to complete your order and will be informed before definitely confirming it. Foreign orders will need to be checked individually because the shop can not automatically get a shipping rate, so you will receive an email once done.
¿How can I find my order status?
Once it has been shipped, tracking number provided by the post will be sent by email for your convenience. You can also view the status of an order accesing your web account and clicking click on View my previous orders.
¿What are the typical delivery period for an order?
Deliveries are made once received and verified the payment. Usually shipped within five working days of proof of payment, although in special circumstances this period may be extended.
In this term should be added the time of mail delivery. It whill depend on your countrys posta service and may usually take one to four weeks.
How I can know if everything on my order is available?
When ordering you will receive a confirmation email. After that, begin to fill the order by checking if all items are available. In case of missing any item you will be notified for possible replacement.
PRIVACY:
Should I create an account in your web?
If you make a purchase must be a registered customer. This is necessary because we know the name shipping address to which the parcel must be submitted. These data must be true because otherwise the order will not be sent.
Are my data adequately protected?
The data contained in each user&s account will be used exclusively for the management of shipments. If you to do so, they can also receive updates, newsletters with special offers, discount coupons and updates in the store catalog via email.
Shipping information (name and address) must be true because if not shipping orders will be impossible. If we detect any false information has immediately proceed to remove it.
If you do not receive the confirmation email from the store to sign up an account or any other communication, you can log in to your account via the following link: Click here to enter your account . From your account you can check the status of each order. However, we recommend using an email address that accepts messages from the store.
OTHER:
¿No consigo realizar mi compra en su web. A que ese debe?
pulse aquí para ver la información.
¿Cual es su política de ventas y devoluciones?
pulse aquí para ver la información.
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12 inch action figures
