• I've placed my order, what now?
• What shipping method will you use?
• How often do you ship?
• I live outside the European Union. Will my country charge me duty or taxes?
• What if I receive a broken/incorrect item?

• What payment methods do you accept?
• Can't choose Paypal on checkout, why?

Shipping

I've placed my order, what now?

We will check if everything on your order is available and get a real cost for shipping. We will send you an email once everything is arranged and ready to ship. Your order may shows an estimate, however final charges are based on weight and/or volume so please wait for our final inovice.

What shipping method will you use?
We usually ship by Spanish postal service using International Economy Delivery (signed for) . If you need another shipping method or courier please contact us before placing an order to get an estimate.

How often do you ship?
Once payment is received we usually take 4-5 business days to ship parcels except por preorders. If your order includes any Pre-Order items we will send the parcel when everything is available unless requested.

I live outside the European Union. Will my country charge me duty or taxes?
Our shipping quotes for overseas orders include carrier fees, insurance coverage and a small handling charge. Many countries may also impose Import Duties and other Taxes or Handling Fees. If so, those will be charged to you at delivery and are NOT included in our shipping quote. Please inquire in advance at your local post office about the fees that may be added when receiving a package from another country.

What if I receive a broken/incorrect item?
We hope you will be happy with your order, but if you are not, you may contact us to solve the problem. Please use the Contact link or reply to the order confirmation email. We recommend you refer a photograph and a description of the problem .

Payment

What payment methods do you accept?

You can pay us by bank wire transfer (IBAN/BIC) or paypal. If you prefer paypal we will add a 4% fees to the order total. Please tell us you prefer that method and we will recalculate the total and send you a paypal invoice to your mail. Please note if you choose to pay with Paypal WE WILL SHIP TO THE SHIPPING ADDRESS used in PAYPAL only.

Can't choose Paypal on checkout, why?

Currently we don't have set up the shop to directly accept paypal payments so we must do it manually. Please tell us you prefer that method on the order comments and we will create an invoice for you and send it to your email address once order is processed.